Uploading to your Website - demo help system

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Uploading to your Website

Upload Static Help System

A static help system is made up of standard html pages and can be uploaded to any ISP or remote server via FTP. You should have received an email from your ISP explaining how to FTP files to your website.

When you published the static help system, a path was displayed, showing the location of the static help system files. Copy these files to your website. If you copied the files to a sub folder named "Help" then the URL will be http://www.domain.com/help (assuming that 'domain' is the name of your website)

Upload Dynamic Help System

To upload HelpConsole 2010 to your website so that help systems can be edited from anywhere at any time, do the following. This assumes that your website is hosted with an ISP (Internet Service Provider) or other remote server.

1. Confirm that the remote web server is running .NET Framework 2.0 or higher. To check this, type a URL with an .ASPX page that you know will not exist such as http://www.ExtremeEase.com/dummy.aspx.

.NET Framework Installed
If the message "Server Error in '/' Application." appears and the version is 2.0 or higher, then the .NET framework is installed.

.NET Framework Not Installed
If the message 'The page cannot be found' appears, then the .NET framework is not installed.

2. Make an FTP connection to your website. This is usually done by typing the following into your browser:
ftp://www.%3cdomain%3e.com/
example: ftp://www.mydomain.com/
Your ISP should have provided a username and password. Enter your username and password on the 'Log On As' form.

If your username and password were correct, an FTP connection will be made, and you will see the files and folders that make up your website.

3. Create a subfolder named "help"
note to advanced users: This folder can have a different name if desired and can be located within any folder within your website.

4. Use the Windows File Explorer to view the folder that HelpConsole 2010 was installed to. The default folder is c:\program files\HelpConsole 2010\

Copy from c:\program files\HelpConsole 2010\
Copy all files and folders except the 'bin' folder

Copy to ftp://www.mydomain.com/help
Copy to the 'help' folder on your website

5. Copy all files from the folder: c:\program files\HelpConsole 2010\bin to the folder: ftp://www.mydomain.com/bin

Copy from c:\program files\HelpConsole 2010\bin

Copy to ftp://www.mydomain.com/bin

6. Assign write permissions to the new "help" folder on your web server. You may need to call your ISP and ask them to do this, although many ISPs now provide a self serve administrative console.

7. To run HelpConsole 2010 from your website, type the following URL into your browser: http://www.mydomain.com/help (where 'mydomain.com' is the name of your website domain)